Question 1

What kind of services does Digitale offer?

Accepted Answer

We offer website setup, e-commerce solutions, SEO, digital marketing (Google Ads, Meta Ads), automation solutions, UGC & influencer marketing and influencer consulting services. With our boutique team structure, we provide personalized services focused on measurable results for each client.

Question 2

How does the project process work?

Accepted Answer

1) We determine your needs with a free preliminary meeting. 2) We prepare a custom proposal for you. 3) We start the project after approval. 4) We progress with regular updates and revisions. 5) Delivery and training. 6) Our support process begins.

Question 3

How is payment made?

Accepted Answer

Generally, we apply a 50% upfront, 50% after delivery payment plan. We can also offer installment payment options for large projects. We accept bank transfer/EFT and credit card payments.

Question 4

How long does a project take?

Accepted Answer

It varies by project type: Website setup 1-2 weeks, e-commerce setup 2-4 weeks, custom software projects can take 4-8 weeks. SEO and digital marketing are ongoing monthly services.

Question 5

How long is the support period?

Accepted Answer

We provide minimum 3 months free technical support for all our projects. After that, we have monthly maintenance packages or need-based support options available.

Question 6

Are revisions included?

Accepted Answer

Yes, all our design projects include revision rights. Generally, we don't charge extra for up to 2-3 revision rounds. What matters is your satisfaction.

Question 7

Which platforms do you build websites on?

Accepted Answer

We primarily use WordPress because it's flexible, SEO-friendly and easy to manage. We can also offer Webflow or custom solutions depending on your needs.

Question 8

Is hosting included?

Accepted Answer

It varies by project. Generally, we provide consulting on hosting selection and handle the setup. We can also manage hosting if requested.

Question 9

Can you help me get a domain?

Accepted Answer

Yes, we provide guidance on domain selection and purchase process. We register the domain in your name, ownership is completely yours.

Question 10

Can I learn to manage my website?

Accepted Answer

Absolutely. We provide detailed training with every project delivery. We teach adding content, updating, basic maintenance tasks. We can also prepare video tutorials if you want.

Question 11

Can you redesign my existing website?

Accepted Answer

Yes, we analyze your existing site and can transition to a modern design while preserving the content. We renovate without losing your SEO values.

Question 12

Will it be mobile-friendly?

Accepted Answer

All our projects are designed responsive (mobile-friendly). We test on different screen sizes. We work in accordance with Google's mobile-first indexing rules.

Question 13

Which e-commerce platforms do you work with?

Accepted Answer

We work with popular platforms including IKAS, Shopify and Ticimax. We determine the most suitable platform together based on your needs. WooCommerce (WordPress) option is also available.

Question 14

Do you integrate payment systems?

Accepted Answer

Yes, we integrate popular payment systems like iyzico, PayTR, Param. We can also do bank virtual POS integrations.

Question 15

Is shipping integration included?

Accepted Answer

Yes, we integrate popular shipping companies like Yurtiçi Kargo, Aras, MNG, Sürat. We set up automatic shipping tracking and notification systems.

Question 16

Can you integrate with marketplaces?

Accepted Answer

Yes, we integrate with marketplaces like Trendyol, Hepsiburada, N11, Amazon. We provide stock and order synchronization.

Question 17

Can you transfer my existing products?

Accepted Answer

Yes, we can transfer your existing product data (Excel, XML or from another platform) to the new system. We do bulk transfers including images, descriptions, variants.

Question 18

How does stock management work?

Accepted Answer

We set up stock management system according to the platform you use. Features like multiple warehouse, variant-based stock, low stock alerts are available.

Question 19

How long does SEO take to show results?

Accepted Answer

SEO is a long-term investment. Generally, initial results start to be seen within 3-6 months. Significant improvements are expected within 6-12 months depending on competition. Patience and consistency are important.

Question 20

Do you provide guarantees?

Accepted Answer

We don't guarantee specific rankings because that depends on Google's algorithm. However, we can say that your organic traffic will increase and your visibility will improve with the right strategies.

Question 21

What SEO services do you offer?

Accepted Answer

We offer technical SEO (site speed, mobile compatibility, indexing), content SEO (keyword optimization, blog posts), local SEO (Google My Business), link building and competitor analysis services.

Question 22

Can you analyze my current SEO status?

Accepted Answer

Yes, we do a free preliminary SEO analysis. We evaluate your current status, competitors and potential and present you with a report.

Question 23

Do you provide monthly reporting?

Accepted Answer

Yes, we send detailed performance reports every month. Ranking changes, traffic data, work done and next month's plan are included in our reports.

Question 24

How much should the ad budget be?

Accepted Answer

Budget varies according to your goal, industry and competition level. We can work with any budget but we need to adjust expectations accordingly. Starting with a low budget is possible - the learning process takes longer, results come slower.

Question 25

How is the management fee calculated?

Accepted Answer

Generally, we charge 15-20% of the ad budget as a management fee. We can also apply a fixed fee model for small budgets.

Question 26

Which platforms do you advertise on?

Accepted Answer

We manage Google Ads (Search, Display, YouTube, Shopping), Meta Ads (Facebook, Instagram), TikTok Ads and LinkedIn Ads.

Question 27

In whose name is the ad account opened?

Accepted Answer

Ad accounts are opened in your name, ownership is completely yours. We are only added as a manager, we have access to the account but ownership is with you.

Question 28

Do you track conversions?

Accepted Answer

Yes, we set up Google Analytics, Meta Pixel and Google Tag Manager. We track and report conversions like sales, forms, calls.

Question 29

What is XML feed optimization?

Accepted Answer

It's the optimization of XML files that send your product data to Google Merchant Center, Facebook Catalog or marketplaces. Your ad performance increases with correct titles, descriptions and categorization.

Question 30

How does AI feed optimization work?

Accepted Answer

Using artificial intelligence, we optimize thousands of product titles and descriptions for SEO and ads. We complete in hours what would take days to do manually.

Question 31

What automations can you do?

Accepted Answer

We can do stock-order synchronization, marketplace integrations, reporting automation, email/SMS automation, API integrations and custom business process automation.

Question 32

Can it work integrated with my existing systems?

Accepted Answer

Yes, we can provide integration with your existing ERP, accounting software or other systems via API. We first analyze your existing infrastructure.

Question 33

How does the influencer marketing service work?

Accepted Answer

We select suitable influencers for your brand, prepare briefs, manage the campaign and report performance. We work with micro (1K-100K) and macro (100K+) influencers.

Question 34

What is UGC (User Generated Content)?

Accepted Answer

It's content created by users: product reviews, unboxing videos, experience shares. You can use this content in your ads. Authentic content increases conversion rates.

Question 35

How is influencer selection done?

Accepted Answer

We select influencers by checking demographic fit with your target audience, engagement rate, content quality, past collaborations and fake follower control.

Question 36

How much does a campaign cost?

Accepted Answer

For micro influencers 500-5,000 TL per post, for macro influencers 5,000-50,000+ TL. For UGC content, a budget of around 1,000-3,000 TL can be expected.

Question 37

Can I use the content in ads?

Accepted Answer

Yes, with a content licensing agreement you can use influencer content in Meta and TikTok ads. Licensing terms are determined in advance.

Question 38

What is influencer consulting?

Accepted Answer

It's a professional guidance service for people who create content on social media. We provide consulting on content analysis, growth strategy, niche determination, brand collaboration preparation and monetization.

Question 39

How many followers do I need to benefit from this service?

Accepted Answer

Follower count doesn't matter. Anyone with 500 followers or 50,000 followers can benefit from this service. What matters is the desire to grow and professionalize.

Question 40

Which platforms do you consult for?

Accepted Answer

We provide consulting for Instagram, TikTok, YouTube and LinkedIn. Each platform has its own unique strategies.

Question 41

Do you guarantee followers?

Accepted Answer

No, we don't guarantee specific follower counts. We don't recommend using fake followers and bots. We only suggest organic and sustainable growth strategies.

Question 42

Can you help me find brand collaborations?

Accepted Answer

Yes, we prepare you for brand collaborations (media kit, pricing, pitch). We can direct suitable brands to you through our influencer network.

Question 43

What payment methods do you accept?

Accepted Answer

We accept bank transfer/EFT, credit card and corporate invoice payments. Installment payment options are also available.

Question 44

Do you issue invoices?

Accepted Answer

Yes, we issue official invoices for all our services. We also issue e-invoices for corporate customers.

Question 45

What is your refund policy?

Accepted Answer

If cancelled before project start, the deposit is refunded. Partial refunds can be made for work done after the project starts. Details are specified in the contract.

Question 46

Is my data safe?

Accepted Answer

Yes, all customer data is kept confidential. We can sign an NDA (non-disclosure agreement). Passwords and access information used in the project are stored securely.

Question 47

Do you make contracts?

Accepted Answer

Yes, we prepare detailed work contracts for all projects. Scope, duration, payment terms, revision rights and other details are included in the contract.

How Can We
Help You?

General Questions

Website Setup

E-Commerce Setup

SEO Services

Digital Marketing

Automation Solutions

UGC & Influencer Marketing

Influencer Consulting

Payment & Security

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